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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

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In the search bar, type your search (artist, event, room, city). Then start the search by clicking on the magnifying glass icon or the Enter key on your keyboard.

You can then filter the results of your search, using the filters tab by event name, month, city, or venue.

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Acting on behalf of event organizers, we only communicate about upcoming events once they have been officially confirmed by the organizers.

To keep you informed about the news of your favorite artists and events, we offer you different ways :

  • Keyword alerts: Sign up for keyword alerts to be automatically notified you when an event that matches the keyword is available for sale.
  • Venue alerts: Sign up for alerts for your favorite venue to receive programming,
  • Event alert: your event is announced but not yet on sale, subscribe to the E-Mail alert to be notified when we open sales.
  • Social medias: follow us on facebook and twitter to be informed of the main onsales.
  • Home page and the various thematic pages of our website : we announce the main shows on sale, or whose the onsale is close.

Given the number of events on sale each week, we are unfortunately unable to respond to individual inquiries.

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Your basket is a summary of your ongoing booking. At this stage, the seats you've chosen (your tickets) are yours and no one else can book them. You have a 20 minutes window to complete your booking. Past this delay, your seats are going on sale again. We also propose you a range of additional services, including the possibility to insure your tickets, should you not be able to attend the event. We kindly remind you that tickets can not be refunded, nor exchanged.
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The Interactive Seat Map (ISM) allows you to choose yourself your seat in the venue among the seats we've been allocated by the promoter. Warning : you cannot leave a seat alone and/or at the end of a row. Automatic assignement delivers the best seats available within the category you've chosen. In some cases, you may even choose the gate for a finer assignement.
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We may offer you various methods of delivery, depending on event type and localisation : 
- by signature mail or whenever possible, e-ticket (print at home). Both methods are invoiced to you on top of your tickets. 
- we also propose you to collect your tickets in one of our 760 withdrawal points for free.
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We accept American Express, Visa or Mastercard credit or debit cards, or Ticketmaster France Gift Card.

For customers domiciled in Belgium, Germany and Luxembourg, orders can also be paid by bank transfer (subject to a sufficient delay of 14 days between the date of the order and the event).

Payment must be sent within 7 days after the order on the account:
IBAN: FR7630056007740774461017318
BIC: CCFRFRPP
Account owner : Ticketnet - Challenge 92-101 Avenue François Arago - 92017 Nanterre Cedex - France

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3D Secure is a tool that allows us to check that the credit / debit card used for payment is actually yours and on the contrary, to guarantee you that your card is not being used for fraud. For this purpose, your Bank will previously have asked you to link your card to a mobile phone number. During the payment process, you should receive a 6 digits code. You will then need to enter this code on our site to process your payment and validate your order.
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We offer for booking discounted fares as decided by the organizer of the event, and specifying the beneficiaries of these prices: children, students, job seekers, seniors, family ...

Some discounted fares are conditioned to the presentation of proof at the entrance of the room.

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