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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

Should an event be cancelled (and not postponed), you are fully entitled to a refund of your tickets (excluding any other fees such as postage fees or insurance). 
We invite you to return the original tickets (and keep a copy for yourself) to : 
Ticketnet - Remboursement
Challenge 92
101, Avenue François Arago
92017 NANTERRE Cedex
We advise you to return them with signature mail. In case of loss of your parcel by the postal services, we wouldn't be able to refund you. 
If your tickets are e-tickets, please send them back to : serviceclients@ticketnet.fr. 
You'll be refunded on the credit / debit card used for payement on our website. Please note that we only refund the buyer of the tickets.
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