Step 1 : In the event of a disaster, please make your claim on the website www.allianz-assistance.fr, and go to "Indemnisation" section.
You can also claim by phone + 33 (0)1 42 99 03 95 (Monday to Friday from 9 am to 6 pm).
The insurance contract number to be reported on the claim form is 602651.
Step 2 : Send all documents requested by Mondial Assistance in order to justify the reason for the cancellation.
Step 3 : If the claim is accepted, refund of your tickets will be made by check or transfer credit card
This text is a presentation of Comprehensive Insurance and has no contractual value. For terms and conditions apply, please refer to the terms and conditions. For terms and conditions, price and procedure in case of disaster, click here.