Ticketmaster Help

https://billetterie.orangevelodrome.com/fr/form/ed-formulaire-de-pre-reservation

par mail : psh@mars360.fr

LILLE (DECATHLON ARENA STADE PIERRE MAUROY)

https://www.stade-pierre-mauroy.com/ 

Téléphone au 03 20 59 40 00

ou par mail : contact@stade-pm.com

How to use the Fan Wallet app?

To download your digital tickets you must first have downloaded the Fan Wallet application on your smartphone.

Go to this link to download the application.

For any questions about the application and its use, visit our FAQ.

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly-inflated prices.

What is a Lead Purchaser?

A Lead Purchaser is the name of the cardholder or the name input during the booking process. You can find the name of the Lead Purchaser in the confirmation email and on your ticket.
It is important that the Lead Purchaser arrives with their group and their matching, valid photo ID to enter the event.

How many tickets can I buy?

There will be a strict limit of 6 tickets per show date per customer. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the Lead Purchaser holding the tickets matching their valid photo ID.
PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

But we want to go as a bigger group/family?

You will have to try to complete another order with another Lead Purchaser name and card.

Can I buy tickets as a gift? 

The matching photo ID with the surname of the Lead Purchaser will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the Lead Purchaser.  If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.

What are the entry requirements?

To gain access to the concert you are required to bring your ticket on your smartphone with a clear and undamaged barcode visible. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.
Accepted forms of photo ID are – A current driver’s licence (including provisional licence), a current or recently expired passport (provided the picture is a good resemblance of the holder).

What are the age restrictions?

All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.

Under 16s should be accompanied by an adult. No children under 5.

I can’t find my confirmation email?

In the first instance please check your junk or spam folder. If you haven’t received confirmation, contact the customer services of the ticket agent you believe you booked through. If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.

My phone is out of battery so I can’t access my ticket(s)?

Please make sure your phone is fully charged before you leave the house to avoid this situation. Of course if you run out of battery please go to the venue box office of the venue where someone will be able to assist you to find your order.

What if my mobile phone was lost or stolen on the day of the show?

Don’t worry, we have a full record of every lead booker who bought tickets for the shows and will be able to help. Please make your way to the venue box office in the first instance.

I can’t go any more and need to sell on my ticket. What do I do?

The official ticket resale will be released up to 14 days before the show, in which case we will update this information accordingly. The reselling of any Ed Sheeran ticket is strictly forbidden other than through the official face value resale platform of your original point of purchase platform or the offical app.

Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorised source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.

When will we receive our tickets?

Remember, we are operating a digital mobile/ smartphone ticketing system. Therefore, no physical tickets will be posted or emailed in advance. You will be able to get your tickets in your customer space nearer to the time of the shows.

Are cameras allowed?

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.

How early should we turn up?

Please check venue website for door opening times and do allow yourself plenty of time to get in before the start of the show.

I can’t get in with my tickets, it failed to scan and I’ve been turned away at the turnstile?

Don’t worry, we can try and help you. In the first instance head to the venue box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.

What else are you doing to combat the secondary market? 

Your ticket(s) are linked to both your account with your chosen official ticket agent.  This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value ticket resale, you will be refused entry to the venue.

In France, the law of March 12, 2012 prohibits the resale of show tickets at a higher price without the authorization of the show producer