Depending on the event, you may be able to choose from several ticket delivery methods when placing your order.
Available options may include:
- Collect in store: Collect your tickets for free from over 1,600 participating locations across France.
- eTicket: Download and print your tickets at home for free.
- m-ticket: Download your tickets to your smartphone for free.
- Fan Wallet: Access and manage eligible digital tickets using the Fan Wallet app for free.
- Postal delivery: Have your tickets delivered to your address. Delivery fees vary depending on the method selected.
Not all delivery methods are available for every event. Available options depend on the Event Organizer, venue, and how close the event date is.
Ticket delivery methods
You can collect your tickets from participating locations across France after placing your order, up until the day of the event.
Before visiting, check the collection requirements and the location's opening hours. Collection may not be available on public holidays.
You can download and print your eTickets as soon as your order is complete.
Your tickets will be attached to your order confirmation email as a PDF. You can also download and print them from your Ticketmaster Account.
Your m-tickets will be sent to your email address after you place your order.
You can download them as a PDF directly to your smartphone or access them through your Ticketmaster Account.
For eligible events, you can access and manage your digital tickets using the Fan Wallet app on your smartphone.
You can also transfer eligible tickets to friends and family through the app.
Visit the Fan Wallet website to download the app.
Your tickets will be sent through La Poste's Letter Expert service, with tracking and signature required on delivery.
- Dispatch: Your order is usually handed over to La Poste within 48 business hours after your tickets are issued.
- Delivery: Allow approximately 7 days for delivery, depending on postal services.
- Tracking: Your tracking number will usually appear under My Account > My Orders within 48 hours of your tickets being issued, excluding weekends and public holidays.
Tracking updates are generally available within 4 days after your tickets are issued, once La Poste has received your order.
You'll receive an email confirming when La Poste has received your order.
You can track your delivery on the La Poste website.
Your tickets will be sent in a secure envelope using DHL Express, with tracking available.
Estimated delivery times depend on when you place your order:
- Before 3 PM: Delivery the following day.
- After 3 PM: Delivery within 2 days.
- Thursday after 3 PM to Sunday evening: Delivery on Tuesday, excluding public holidays.
DHL doesn't deliver on Saturdays, Sundays, or public holidays.
You can track your delivery on the DHL website.
DHL Express offers tracked international delivery in a secure envelope.
Your tickets are usually handed over to DHL according to the following schedule:
- Before 3 PM: Dispatched the same day.
- After 3 PM: Dispatched the following day.
- Thursday after 3 PM to Sunday evening: Dispatched on Monday.
DHL doesn't collect or deliver orders on Saturdays, Sundays, or public holidays.
You can track your delivery on the DHL website.