After reception of your tickets by our customer service, please allow an average 4 weeks delay to get refund of your order.
Thank you for avoiding soliciting our teams in the meantime.
Where will the refund appear on your bank statement?
As a general rule, the refund is credited to your account on the date your bank receives the funds.
However, some banks credit the refund on the initial date of purchase of the tickets.
If you do not see the refund appear in your account, we therefore advise you to check the initial date of purchase of the tickets.
You should also check your bank account from a computer, as not all mobile applications show refunds from the past.