In the case of a loss or theft of tickets, it is not always possible for us to generate duplicates.
Tickets purchased are subject to French ticketing legislation and events and venues procedures.
Duplicates of general admission or sport events tickets are not allowed by French legislation.
In other cases, duplicates are subject to venue regulation and authorization of the organizer of the event.
For duplicate requests in case of loss or theft, please contact us one week before the event, by using the contact form available in the "Submit a request" section.
Then select topic "Request a duplicate ticket in case of loss or theft"
To submit your request to the organizers, we will need at least of the following documents :
- handwritten and signed certificate of honor confirming the loss / theft of your tickets,
- copy of your ID (front & back),
- in case of theft, and for some events, production may ask for a copy of the complaint to the police.