In the case of a loss or theft of tickets, it is not always possible for us to generate duplicates.
Tickets purchased are subject to French ticketing legislation and events and venues procedures.
Duplicates of unnumbered tickets or for sporting events are prohibited.
In other cases, duplicates are subject to venue regulation and authorization of the organizer of the event.
For duplicate requests in case of loss or theft, please contact us one week before the event, by using the contact form available in the "Submit a request" section.
Then select topic "Request a duplicate ticket in case of loss or theft"
To submit your request to the organizers, we will need at least of the following documents :
- In case of loss: written attestation of loss of your tickets, and a copy of your ID
- In case of theft: a copy of the police complaint and a copy your ID.