In case of cancellation of an event without postponement date, your tickets will be refunded (excluding any additional costs such as shipping, insurance or Billetcollector ™ fees) under the following conditions.

Tickets not withdrawn in stores ("physical" tickets)
If you have purchased your tickets online and have not yet picked up your tickets in stores, please complete a refund request

Click to head to refund form

For this purpose, choose « Refund of tickets not collected in store for canceled / postponed event».

Choice of refund method
Refund will be processed by on credit card you have ordered with or by check.
Without your indication, the refund is made by default depending on the payment method used during the order.